Refunds
Last updated 13 September 2026
You can build a whole gift and see exactly how it looks before paying a cent. The
preview on the editor is the real thing, not a mockup. That's deliberate — by the time
you reach the payment page, there shouldn't be any surprises.
The policy
Because a gift is delivered instantly and can't be given back, purchases are
generally final once the gift is published.
When I'll refund anyway
I'd rather refund you than have you feel cheated. Write to me and you'll get your money
back if:
- The gift never published after you were charged.
- Something is broken on my end and I can't fix it.
- You were charged twice for the same gift.
- You bought it in the last 24 hours, haven't sent the link to anyone, and just changed
your mind.
No form, no justification needed. Email me with the gift link.
Before you ask for one
If something's wrong with the gift itself — a typo, the wrong photo, the wrong song —
you don't need a refund. Your private edit link reopens the editor and changes appear
on the gift immediately. The link you already sent stays the same.
How long it takes
I process refunds within two business days. Once sent, your bank usually takes five to
ten days to show it.
Please email before disputing
If you don't recognise a charge, it'll appear on your statement as OPENTHIS.
A chargeback costs me a fee on top of the refunded amount and takes weeks to resolve —
emailing me is faster for you and much cheaper for me. I've never refused a reasonable
refund.